Tutorials
For each and every step within the app.
Welcome to the Vive Help Center
How can we help?
Sign Up & Login
Sign Up & Create Account
Create a new Vive account. We welcome you to the Vive Community!
- Download the Vive app from Apple App Store or Google Play Store
- Open the Vive app & tap Get Started
- Choose your country code & input your mobile number
- Enter a password & confirm password
- Input the verification code received via SMS on the mobile number inputted
- Your account has now been created
- Update your profile with your details & photo (optional). You can also select Privacy Mode if you would like to hide your details (name, surname & photo) from others. Only your Initials will be visible while privacy mode is enabled
Sign in
Sign in to your existing Vive account.
- Open the Vive app & tap Get Started
- Tap Already Have an Account? Sign In
- Input your mobile number & password & tap Sign In
- You could also log in with Face ID or Fingerprint recognition by tapping the icon to the right of the mobile number. Learn how to enable biometric sign in here
Forgot Password
Renew your password if you have forgotten it.
- 1. Open the Vive app & tap Get Started
- 2. Tap Already Have an Account? Sign In
- 3. Tap Forgotten Password?
- 5. Enter the verification code you receive via Email on your registered email address. (If not received after some time, make sure to refresh your email inbox & to check your spam folder)
- 6. Input your new password, & confirm your new password
- 7. Your password has now been changed
Log Out
Logging out of the Vive app.
- When signed in, tap Settings in the navigation bar
- In the sidebar, tap Log Out on the bottom part of the menu
- Tap Yes to confirm that you would like to log out
WARNING: If you log out from the Vive app, other users will not be able to communicate with you.
Please leave the app signed in at all times if you would like to benefit from all features within the Vive app.
FAQs
We made it super-simple for you to get started with Vive. To learn about the whole process of how Vive works, visit the How it Works page here.
There are 3 main reasons why every driver should have Vive:
1. Safeguarding yourself and your vehicle
Our vehicles, the second largest investment to many, are often parked on the roadside with little sense of ownership. Vive allows you to feel a level of presence and security to your vehicle, even when you’re not around. People can contact you for various issues such as:
•Providing you with information about a hit and run incident which your vehicle suffered
•Informing you to move your vehicle to avoid towing and a €200 fine
• Informing you that you left your lights on leading to battery drain
•Informing you about information of a theft they have witnessed involving your vehicle
among many other issues
2. To Contact other drivers who are causing you inconvenience
In the case that other drivers are causing you inconvenience, Vive facilitates communication and allows you to contact the driver directly, by scanning the Vive QR found on the vehicle’s windshield, saving you time, money and lots of stress.
3. A sign of Respect and Accountability – If you are causing inconvenience to other road users, you are giving them a way to contact you
In the case that you have parked badly or are causing an inconvenience to other road users, having a Vive QR on your vehicle signifies respect and responsibility while also saving you from embarrassment. Vive provides a way for others to contact you when needed.
To contact another driver, you need to scan the Vive QR on the vehicle by tapping the SCAN button in the middle of the navigation bar in the Vive app. Learn how to contact another driver here.
If you scan the Vive QR using the phone camera, tap the link to visit the Vive website, for you to download the Vive app. Download the Vive app from the Apple App Store or Google Play Store.
If you choose not to use Privacy Mode, other Vive users will only be able to see your name, surname, and your photo (if you have added one) .
However, if you use the Privacy Mode function, the only details other people will see, would be your initials (First letters of your name and surname).
When using the Privacy Mode function, your name, surname and photo will be hidden from other Vive users. Only your initials (First letters of your name and surname) will be visible.
In the case of any abuse, harassment or offensive language, one has an option to Block another Vive user and report the issue to us through the Report a Problem button in the sidebar.
We at Vive do not tolerate any abuse, harassment, or offensive language, and we take this matter very seriously. It is clearly stated in the terms of use, that should a User be in breach of these terms, his/her Vive account will be immediately suspended, resulting in a loss of subscriptions during such time period that a Vive account is suspended.
Vive is a free to download mobile app. When you purchase a Vive QR sticker to apply on your vehicle, you will be charged €1.80 per month.
Use WELCOME50 discount code when purchasing your Vive QR Sticker for a 50% discount in the first year, costing you only €0.89c per month. (billed yearly).
This feature enables you to grant permission to selected drivers to drive your vehicle. These designated drivers will receive any communication if the Vive QR on the vehicle is scanned while they are driving. Communication reverts to you once the driver indicates on the Vive app that they are no longer driving the vehicle. At any time, you have the option to reclaim communication by either temporarily removing the driver or disabling the Allow Other Drivers feature for that vehicle. Learn how here.
Managing driver permissions, whether adding or removing, is a straightforward process. Learn how here.
If you prefer to receive communication directly when issues arise with your vehicle while others are driving it, you can simply choose not to add driver permissions or turn off the feature for that particular vehicle.
This feature is particularly beneficial for businesses managing a fleet of vehicles with employed drivers. Learn how your business can benefit from this feature here.
The Report a Road Issue feature enables users to anonymously report any road issues, such as reckless driving or road damage. These anonymous reports are then forwarded to the relevant authorities, contributing to safer roads for everyone. #saferroads
In the case that you forgot the password to your Vive account, you can easily reset your password. Learn how here.
We suggest buying a clear transparent sticker sheet with a very strong adhesive. Cut the clear transparent sticker sheet to the size of 13cm x11cm (Height X Width). Peal the protective paper from the Vive QR sticker and stick it to the transparent sticker sheet. Both adhesive parts are to be stuck to each other. Stick this to a visible part of the front of your vehicle, preferably on a flat surface to make sure the Vive QR will be easily scannable. Make sure to clean the surface very well before applying the sticker. Learn how to register your Vive QR sticker here.
When changing/selling your vehicle, kindly peel off the Vive QR sticker from the vehicle and dispose of it. You are also able to delete the vehicle from your Vive account. Learn how here.
To apply a Vive QR sticker on your new vehicle, you need to purchase a new Vive QR sticker, and to register your new vehicle to your existing Vive account. Learn how here.
We DO NOT suggest to ever log out from your Vive account, as other Vive users will not be able to communicate with you, and all Vive features will not be available.
Deleting a vehicle will result in removing the vehicle from your list of vehicles. After deleting a vehicle, other users will not be able to communicate with you when scanning the Vive QR associated with that vehicle.
After deleting a vehicle, we suggest to peel off the Vive QR sticker from the vehicle, and to dispose of it.
Learn how to Delete a Vehicle here.
When you Delete a Subscription for one of your vehicles, other Vive users will not be able to contact you when scanning the Vive QR on your vehicle. The vehicle associated with the subscription will remain in your list of vehicles in the My Vehicles tab, allowing you to renew the subscription at any time.
Learn how to Delete a Subscription here.
We are able to assist you whenever you need.
We appreciate you and your feedback
We’ve made every effort to cover all details in our tutorials and FAQs. However, if you still require assistance, please feel free to contact us at support@vive.download
